Order Management Specialist with Dutch
PPG
Wrocław, Silesian, Poland
2 d. temu

Duties :

  • Ensure timely and accurate order entry upon receiving customer’s purchase orders
  • Monitor the complete sales process from quote to invoice making sure customer needs are respected. Keep stakeholders updated about current processing status
  • Monitor the delivery process and resolve any possible issues
  • Product Price and Contract maintenance according to internal rules
  • Registration of disputes and taking corrective actions for the non-technical complaints
  • Answer customer queries, giving accurate product information and where possible solve issues raised to maintain a high level of customer service
  • Respect PPG’s core values and comply with company policy
  • Participate in projects concerning customer service operations
  • Assist in training & onboarding of new employees
  • Our requirements :

  • experience in working in Customer Service, Supply Chain or similar process / role where dealing with the Customers
  • Excellent written and verbal communication skills in Dutch and English is a must
  • System knowledge skills utilizing Microsoft environments, knowledge of SAP and / or other ERP system is an asset
  • Organizational, interpersonal and communication skills
  • Ability to work in international environment across cultures
  • Quick learner with competence to resolve queries
  • We offer :

  • You are close to the business & your output has real impact for business excellence
  • We provide professional challenges conducive to real development
  • We offer autonomy in action and decision making
  • We promote a culture of sharing knowledge and good practices
  • We offer you additional benefits : Holiday’s bonus, parking (optional), MultiSport card, medical healthcare, Individual Awards System, Cafeteria System, life insurance, bicycle parking, relax room, events, delicious coffee and tea.

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