New Client Onboarding Team Leader
TMF Group
3 d. temu

About TMF Group

In an environment of ever increasing globalization we provide professional services in 80+ countries to help our clients operate across borders.

Whether entering a new market or driving in country growth we ensure they stay focused on their core business, taking the stress away from their accounting, legal and HR responsibilities.

We are embarking on an ambitious growth plan which will be achieved through strong organic growth, the entrance to new markets and completion of acquisitions.

This provides a truly dynamic work environment to build a successful career and see a tangible impact from the work that you complete

Job Purpose

The New Client Onboarding Team Leader will lead a team of specialists to ensure efficient and optimal onboarding of new clients to TMF with special focus on data completeness and integrity, solution design and test run.

Key Responsibilities :

  • Responsible for planning and delivering new implementations, in line with committed schedule and budget
  • Accountable for pricing of implementation cost and time, allocating resources and escalating risks
  • Leading and / or coordinating implementation projects for local and global deals
  • Keeping up to date with changes in legislation that may impact how TMF is onboarding and integrating with new clients
  • Supports Sales organization by participation in Client meetings.
  • Ensures a commercial and client focused culture though strong understanding of the client value proposition and at all times ensuring high standards of service delivery and regulatory compliance are achieved
  • Collaboration with the Business Development team, providing professional support when needed. Monitoring new contracts
  • Organizing back-up system in case of absence or replacing direct reports in the respective team in case of absence.
  • Ensuring seamless collaboration within the team, with affiliates, within the department, local and regional leaders, and with regional function colleagues in local and foreign offices.
  • Accountable for enhancing operational efficiency and process optimization
  • Effective change management, sharing the best practices and empowering people to seek new potential ways to deliver onboarding activities more effectively
  • Key requirements :

  • At least 5 years of experience in system integration and / or client onboarding
  • At least 3 years of experience in a managerial role
  • Master degree (preferably in administration, economics, management, law or related field)
  • MBA or postgraduate studies from HR and Payroll / Accounting & Tax or management area is an advantage
  • Proficient knowledge of HRP processes, systems and tools
  • Advanced knowledge of Enova and other payroll and accounting systems
  • Advanced knowledge of MS Office
  • Experience in optimization projects and knowledge of lean management is an advantage
  • English at minimum level of B2 with knowledge of technical vocabulary
  • Second foreign language is an advantage
  • Working at TMF Group offers :

  • Stable employment in a company operating in a global multi-cultural environment
  • Development in contract / customer management for global clients of professional business services
  • Exposure to multi-jurisdictional professional practices
  • Private medical care, sport’s benefit system, life insurance
  • Semi-Flexible working hours
  • English and Spanish lessons carried out in the office
  • Attractive location : centre of Warsaw near to Ogród Saski
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