The Apps Support Intmd Analyst is a developing professional role. Deals with most problems
independently and has some latitude to solve complex problems. Integrates in-depth specialty area
knowledge with a solid understanding of industry standards and practices. Good understanding of
how the team and area integrate with others in accomplishing the objectives of the subfunction / job
family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires
attention to detail when making judgments and recommendations based on the analysis of
information. Typically deals with variable issues with potentially broader business impact. Applies
professional judgment when interpreting data and results. Breaks down information in a systematic
and communicable manner. Developed communication and diplomacy skills are required to
exchange potentially complex / sensitive information. Moderate but direct impact through close
contact with the businesses' core activities. Quality and timeliness of service provided will affect the
effectiveness of own team and other closely related teams.
what we offer
attractive salary and location (Warsaw)
Work on the basis of B2B contract
Opportunity to develop in an international environment in one of the greatest financial institutions worldwide
The Apps Support Intmd Analyst provides technical and business support for users of bank
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users / traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into
Perform post-release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities, and security issues.
Makes evaluative judgments based on analysis of actual information; resolves problems by identifying and selecting solutions Cooperation with Development
colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability,
Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Appropriately assess risk when business decisions are made, demonstrating a particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
what we expect
Business analysis experience
Basic knowledge or interest about apps support procedures, concepts and of other
Participation in some process improvements.
Previous experience or interest in standardization of procedures and practices.
Basic Business knowledge / understanding of financial markets and products.
Knowledge / experience of problem Management Tools.
Understands of how own sub-function integrates within the function and
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication, and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Fluent Polish and English
Agencja zatrudnienia nr wpisu 47