Depending on a hotel s size and structure some companies appoint someone for Guest Relation tasks or employ a team, led by the Guest Relation Manager.
Guest Relationship Management is tailored specifically for the hospitality industry and is very complex.
A Guest Relation Manager or his / her team cares for the guests. Personal greetings, providing assistance with the guests' questions and developing a list of the guests particularities belongs to the scope of a Guest Relation Officer / Manager.
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