Team Leader, Order Management & Customer Service
Poznań, Poland
3 d. temu

Meet the team

Customer-to-Cash is all things customer. This team, currently made of 45+ experts, is dedicated to strengthening sales performance across our West European markets through a variety of client-front commercial and finance processes by deploying an end-to-end perspective towards work organisation.

Joining us means

  • managing a team of qualified order management, customer service and technical services specialists;
  • enjoying a high degree of independence in improving and designing new processes and process improvements;
  • building and maintaining close relationship with local sales and finance offices;
  • resolving non-standard customer inquiries that will challenge your knowledge and motivate to develop further;
  • getting attractive performance-based bonuses;
  • having multiple opportunities to grow professionally and personally through a variety of training sessions, interesting projects and initiatives that will shape the future for you, our office, and the whole Carlsberg Group.
  • Your responsibilities will include

  • building and developing the team and infrastructure to implement and maintain best practices;
  • ensuring delivery of Order Management and Customer Service (including Invoicing and Dispute Management) processes in scope of GSS and the BPO partner in India in accordance with Service Level Agreements;
  • overseeing documentation update cycles in the team;
  • motivating the team to achieve both individual and team objectives.
  • We are looking for a person who

  • has a Master degree in a relevant field;
  • 1-3 years of leadership experience within people, project or process management;
  • 2-5 years of operational experience within Sales or Finance areas;
  • demonstrates natural communication skills and customer-oriented attitude;
  • has an excellent command of written and spoken English;
  • navigates easily in Office365 environment and has an advanced hands-on knowledge of MS Excel;
  • has previously worked with SAP;
  • demonstrates strong analytical skills, is able to think critically, and shows assertive attitude.
  • We’d like to get to know you even more if

  • you speak German
  • What do we offer?

  • private health care, life insurance and MyBenefit system at your own disposal;
  • flexible working hours ;
  • remote work possibility;
  • extra holiday and Christmas bonus every year;
  • annual bonus ;
  • opportunity to be awarded with variety of company rewards;
  • access to online training platform ;
  • online Wednesday sessions with interesting meetings and workshops;
  • exciting growth and development opportunities within the organization;
  • working in a passionate, international environment ;
  • an excellent office location right in the heart of a vibrant city.
  • Zgłoś tę pracę

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Formularz wniosku