Is your dream to have equal opportunities? Do you have a real passion for clients? Are you a dedicated team-mate who values integrity highly?
Do you love to improve your analytical skills? You are an empathetic and trustworthy teammate. You will take care or handling client requests.
You welcome diversity and like to work in passionate team this job is for YOU.
An unusual chance for you to become a part of our diverse environment. Endpoint Protection Systems Administrator is responsible for operational activities, overall governance and in depth technical troubleshooting of security products on a corporate desktops, laptops and virtual machines and on backend systems that control and monitor such products.
The position is directly responsible for leading stability of products (patching, software version upgrades, bug-fix releases etc), license and access entitlement, troubleshooting of high priority or impact that appear in the desktop environment or remain unsolved by L2 Desktop Support Teams.
The role requires tight collaboration with other Operational Teams, Engineers, Solution Architects, Product Owners and Vendors during designing, testing, deployment and advance troubleshooting.
The goal of the team and individual is to deliver a secure desktop operating environment through the efficient and effective execution of changes, handled user problems and ownership of production product lifecycles.
The role will be also strongly involved in Endpoint Protection solutions, such as Avecto, McAfee, Lumension / Ivanti, Tanium, MBAM etc.
You will have an opportunity to :
Support and maintenance of Endpoint Protection products in global environment (Tanium, McAfee, Lumension / Ivanti, Tanium, MBAM, Avecto)
Prepare and implement of changes in global infrastructure, monitoring
Remote investigation, resolution and escalation of major Incidents and problems affecting the desktop environment
Diagnose and resolve software and backend infrastructure issues
Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform
Collaborate with cross-technology peer-groups, with a focus on root-cause analysis
Work closely with Global Support Center and L2 Desktop Support teams to continuously improve / promote L0, L1, and L2 fault resolution
Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
The role requires support of global environment which requires individuals to work off "Polish office hours" on a rotational basis (once for a quarter)
Open to discussing flexible / agile working.
IT Bachelor's degree or equivalent work experience
Experience in large enterprise managed desktop and server environments
Scripting skills (Visual Basic and PowerShell)
Experience with incident and change management processes
Solid troubleshooting & problem solving skills
Software distribution / deployment experience / knowledge
Advanced Excel skills (e.g. pivot tables, macros)
Documentation skills, including PowerPoint presentation skills to deliver a key message, advanced MS Office skills
Ability to work independently and lead time effectively
Very good English communication skills
Pro-activity in individual Book-of-Work management; focus and status reporting
For more information visit Technology Careers.
Private medical care
Training and development
Language training course
Family nursery and kindergarten funding, gift vouchers for Christmas
Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)