Endpoint Protection Systems Administrator
Credit Suisse
Wroclaw, Wroclaw, Pologne
5 d. temu

We Offer

Is your dream to have equal opportunities? Do you have a real passion for clients? Are you a dedicated team-mate who values integrity highly?

Do you love to improve your analytical skills? You are an empathetic and trustworthy teammate. You will take care or handling client requests.

You welcome diversity and like to work in passionate team this job is for YOU.

An unusual chance for you to become a part of our diverse environment. Endpoint Protection Systems Administrator is responsible for operational activities, overall governance and in depth technical troubleshooting of security products on a corporate desktops, laptops and virtual machines and on backend systems that control and monitor such products.

The position is directly responsible for leading stability of products (patching, software version upgrades, bug-fix releases etc), license and access entitlement, troubleshooting of high priority or impact that appear in the desktop environment or remain unsolved by L2 Desktop Support Teams.

The role requires tight collaboration with other Operational Teams, Engineers, Solution Architects, Product Owners and Vendors during designing, testing, deployment and advance troubleshooting.

The goal of the team and individual is to deliver a secure desktop operating environment through the efficient and effective execution of changes, handled user problems and ownership of production product lifecycles.

The role will be also strongly involved in Endpoint Protection solutions, such as Avecto, McAfee, Lumension / Ivanti, Tanium, MBAM etc.

You will have an opportunity to :

  • Support and maintenance of Endpoint Protection products in global environment (Tanium, McAfee, Lumension / Ivanti, Tanium, MBAM, Avecto)
  • Prepare and implement of changes in global infrastructure, monitoring
  • Remote investigation, resolution and escalation of major Incidents and problems affecting the desktop environment
  • Diagnose and resolve software and backend infrastructure issues
  • Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform
  • Collaborate with cross-technology peer-groups, with a focus on root-cause analysis
  • Work closely with Global Support Center and L2 Desktop Support teams to continuously improve / promote L0, L1, and L2 fault resolution
  • Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
  • The role requires support of global environment which requires individuals to work off "Polish office hours" on a rotational basis (once for a quarter)
  • Open to discussing flexible / agile working.

  • IT Bachelor's degree or equivalent work experience
  • Experience in large enterprise managed desktop and server environments
  • Scripting skills (Visual Basic and PowerShell)
  • Experience with incident and change management processes
  • Solid troubleshooting & problem solving skills
  • Software distribution / deployment experience / knowledge
  • Advanced Excel skills (e.g. pivot tables, macros)
  • Documentation skills, including PowerPoint presentation skills to deliver a key message, advanced MS Office skills
  • Ability to work independently and lead time effectively
  • Very good English communication skills
  • Pro-activity in individual Book-of-Work management; focus and status reporting
  • For more information visit Technology Careers.

    Our benefit

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
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