Key Account Manager
Warsaw, Poland
3 d. temu


Responsible for maximizing utilization and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories / accounts

Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders

Responsible for driving and achieving the business objectives within the allocated budget

Account Management

Understand the account situation, challenges and needs

Formulate comprehensive, robust and insight-driven key account plans with clearly defined OCE approach

Deliver on agreed objectives and tactics within the key accounts in order to drive

Takeda performance

Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in CRM)

Manage the account plan execution according to agreed timelines and budget

Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders

including commercial, medical, market access, CX)

Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and / or protocols within own accounts.

In coordination with supply chain, ensure Takeda product(s) is / are available at account level

Operate in a manner that is always in line with compliance and legal requirements and

according to the marketing and sales strategies.

Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

Develop long-term relationships between Takeda and key strategic accounts and

their stakeholders

Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients

Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors

Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Execute solid omni-channel strategy, individually tailored to each account

Cross-Functional Team Leadership

Proactively coordinate collaboration with medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.

Monitor the account plan progress and hold collaborators, and self, accountable as agreed

Lead the core account team meetings and present account plans and progress at relevant

local meetings to the management

Identify and address any collaboration misalignments

Operational Excellence

Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders

Systematically analyze success of plans sales, market developments, competitors) and propose mitigating actions as needed.

Use learnings to further improve planning and execution


Critical Skills and Competencies

Strategic Approach : Balances between the long-term vision while driving the short-term goals

Collaboration : Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals

Drive for Results : Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine

  • Engage Others- Communicate with Impact : Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients;
  • provides appropriate background so that messages are meaningful with audiences

  • Customer & Patient centricity : Focuses on customer satisfaction and delivers a quality service or product to the agreed standards;
  • understands the unmet needs of the patients

    Experience and Education

    Bachelor Degree

    Languages : Polish, English of 5 years of industry experience within a hospital or specialty care environment

    Experience in managing customer relationships across the full spectrum of customer types in healthcare industry

    Account management.

    Therapy and Product area knowledge desirable

    Healthcare environment knowledge

    Area :
  • Lubelskie
  • Lubelskie
  • Małopolskie
  • Podkarpackie
  • Świętokrzyskie
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