German Customer Service Team Supervisor
Adore HR
Warsaw
2 d. temu

Zakres obowiązków

  • Supervising the work of the team for the customer service
  • Organising everyday duties of the team, managing the schedule
  • Monitoring the quality of the customer service and ensuring high standards in this respect
  • Accustoming to the work recruits and ensuring the system of trainings
  • Monitoring coming requests for the business customer
  • Analysing accessible reports of the scope of the level of the satisfaction of the customer In order to improve the service
  • Identifying the training needs
  • Conducting trainings and the coaching for the current team
  • Creating templates, ready replies etc., in order to ensure the integrity in the communication
  • Wymagania

  • At least 6 months of experience in managing the team
  • At least 3 years of experience In the customer service In the international environment
  • Excellent verbal and written communication skills in German
  • Communicative knowledge of English
  • Knowledge of customer service standards and long-term ability to shape realtions with business partners
  • Commitment to performed tasks and the pro activity
  • Perfect interpersonal abilities and good abilities in the operation of the computer
  • Oferujemy

  • Interesting and stable job (contract of employment)
  • Attractive salary and benefits package
  • Positive and international work environment
  • Great location the center of Warsaw
  • Access in internal trainings
  • Private medical care and life insurance
  • Multisport / Benefit card
  • Acces to new technology
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