Customer Onboarding Manager (f/m/d) - Poland
Warsaw, Masovian Voivodeship, Poland
1 d. temu

Your role

In the role as Customer Onboarding Manager (f / m / d) you are the central interface for all internal and external stakeholders around the customer onboarding process of our polish customers after business is won.

Your primary focus will be project-oriented and you will work closely with the European Implementation Team to ensure that projects are completed on time.

You will

  • Lead the implementation of selected new customers or new projects of existing customers under the placement of multimodal services, from ramp-up to continuous service delivery
  • Work cross-functionally and closely with each department from the Sales Team to the Global Supply Chain Team as well as day-to-day operations and the Tech Team
  • Define and structure the overall scope of the implementation, create a project plan that ensures customers and all relevant internal teams are informed for fulfillment, successfully complete implementations with assessment, and write implementation status summaries and reports
  • Continuously drive and adjust the project plan and optimize the level of service and quality to the customer while establishing and implementing workable, efficient and universal internal and external solutions
  • Confirm with our internal procurement team that the appropriate contracts, agreements and requirements are signed and fully executed
  • You bring

  • At least 2-3 years of professional experience in logistics, supply chain, project related work or consulting
  • Experience in project management; both customer facing and with cross-functional projects
  • Great communication skills and you feel comfortable interacting with customers and internal stakeholders
  • A passion for customer success as well as the successful implementation of logistics processes
  • A sense for identifying opportunities to simplify processes and solutions while maintaining customer satisfaction
  • Detail orientation and the drive to successfully complete implementations to a high standard of quality
  • You are fluent in Polish and English
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