IT Support with English, Spanish and French languages
SII Sp. z o.o.
Rzeszów, podkarpackie, Polska
‎11 godz. temu
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IT Support with English, Spanish and French languages

Miejsce pracy : Rzeszów

About the project

Become a single point of contact for all IT service-related requests. You will work in IT support area, building IT helpdesk background and knowledge of ticketing tools.

Your responsibilities

  • Receiving (answering phone calls from end users) and registering Service Requests (SR)
  • Troubleshooting and resolution of SR’s
  • Transfer / Escalation of SR’s to other Support Groups (SG)
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s Responsibility for the Team SR’s
  • Direct contact with users and customers via phone and mail
  • Our requirements

  • Fluent English, Spanish and French
  • IT helpdesk background and knowledge of ticketing tools, ideally ITSM
  • What we offer

  • First place in Great Place to Work ranking in 2021 we receive the title and implement new ideas thanks to our employees opinions
  • Dozens of fascinating projects for prestigious brands from all over the world you can change them thanks to Job Changer application
  • Employment stability revenue of 1 MLD PLN, no debts, preferred supplier status for many clients
  • Fantastic atmosphere created by all Sii Power People
  • Investment in your growth meetups, webinars, training platform and technology blog you choose
  • PLN 500 000 per year for your ideas with this amount, we support the passions and voluntary actions of our workers
  • Attractive benefits package private healthcare, MyBenefit platform, car discounts and more
  • Comfortable workplace class A offices or remote work
  • Recruitment stages

  • Send your CV
  • Talk to us about your expectations
  • Learn more about our projects and choose the best
  • Start your adventure with Sii!
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