Logistics Quality Specialist - Senior Process Associate – English - Hybrid Katowice
Katowice, Poland
1 d. temu

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Logistics Quality Specialist - Senior Process Associate with English -Hybrid Katowice!

Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target.

Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions.

Ensure efficient cooperation with warehousing, distribution and transportation.


Responsible for sharing the information relating to a incident with all the required stakeholders

Responsible for verification of the claim

Responsible for filing the claim on respective platforms post verification

Responsible for calculating the cost of damage goods

Responsible to investigate the cause of the incident and ascertain the party responsible

Support the collection process by requesting debit notes and sharing the soft copy of the invoice with the Carrier

Responsible for creating new warehouse location, new SKU product number, new supplier on PQNC tool

Responsible for training the new warehouse team on PQNC tool w.r.t. usage

Responsible to provide annual tool training and process refresher training for warehouse teams

Responsible to analyze and present the findings to internal Clients

Responsible to conduct / organize regular discussions and performance reviews with team members.

Preferred qualifications

  • Fluency in spoken and written English;
  • Excellent communication skills, ability to cooperate with internal and external parties

    Relevant years of experience in transportation or warehousing operations

    Continuous improvement mindset

    Operational computer skills (MS Office)

    Strong analytical skills required

    Precision in daily tasks

    Ambitious and pro-active attitude / willingness to learn

    Advanced MS Excel will be an advantage

    Knowledge of Agile PM methodology will be an advantage

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional tranings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Insurance, Luxmed, additional vacation days, biking policy

    As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.

    It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.

    Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

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