The Cross Divisional Service Platform (CDSP) of CS Wroclaw is delivering a wide range of services around Business Assistance, Design Services and Digital Solutions to internal business clients globally.
We are looking for a Senior Business Project Manager to join our Business Operational Management team to advise and support clients and stakeholders on all aspects of the client interaction process with CDSP.
Your main responsibilities will include :
Handling business administration of CDSP internal business clients, advising and supporting onboarding of new clients
Monitoring and forecasting contractual capacity against resource utilization, suggesting operational improvements of service delivery
Managing CDSP Operational Dashboard and Client Capacity Usage report, support regular service reviews with internal business clients
Establishing, tracking and reporting relevant operational and client key performance indicators (KPI)
Tracking operational risks of service delivery and supervising mitigation of risk incidents for CDSP. Ensuring CDSP adheres to internal policies and regulations
Supporting CDSP management to prepare high-quality presentations that have a coherent structure, following a clear storyline, and showing strong analytical rigor and thought
Handling CDSP initiatives, work streams or work packages from initiation to timely delivery
Open to discussing flexible / agile working.
You have at least 5 years of relevant professional experience
You hold a university degree with a major in Finance, Economics or Banking
You have strong numerical and analytical skills, flair for data and pay attention to details
You have a strong client service attitude, willingness to deliver above average to exceed client expectations
You have solid experience in story line creation when preparing documents for senior management and / or client meetings
You are proficient in Microsoft Office Suite, especially in Excel and PowerPoint
You have excellent communication skills in English, both verbal and in written form
You are a dedicated problem solver and you are happy to take initiative to improve
Private medical card
Training and development
Language training course
Family nursery and kindergarten funding, gift vouchers for Christmas
Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)
If you apply for this role this means you agree with the following statement :
Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.
Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.
U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim