Operation Service Consultant Senior Professional
The EMEA Operation Service Consultant is responsible for delivering the Data Migration service (utilizing DTU) and TDVM related service.
Presale advisory and implementation (Remotely and On-site) are the main focus areas for these services. The individual will provide technical leadership to account teams and customers within a Region around DTU, VMWare and our Teradata TDVM product and services, aligned with Managed Services and company direction.
The candidate will work with customer, Service Experience Managers and local Teams to plan, schedule and execute Operation Services (DMS and TDVM) in EMEA.
He / She will work with the EMEA TDVM COE to ensure delivering consistent and high quality services to assure best-in-class customer experience.
This is a fast-paced high tech environment and may require extended hours and after-hours / week ends follow up.
Key Responsibilities of the Operation Service Consultant :
Analyze customer’s business and data to determine DMS requirements
Design and Document the DMS solution
Develop and Implement Data Migration utilizing DTU
Consult and Conduct Knowledge Transfer session with the customer as part of the DMS engagement process
Serve as the primary contact for the assigned Operational Services engagement
Strive to provide an outstanding customer experience through dedication, technical expertise, processes, tools and collaboration
Drive adaptation of Teradata’s Best practices, strategies, methods and procedure while delivering the DMS and TDVM services to the customer
Coordinate within the Teradata business to support solution delivery success
Deliver expert level services related to TDVM and associated use cases
Ability to work with early life TDVM products in an incubator environment, where customer use cases are rapidly evolving, and product capabilities are not fully mature.
As appropriate, participate in field-based development of process and tools that allow for standardization and automation of future deliveries.
Work with customers in the pre-implementation environment to ensure customer’s VMWare environment meets and complies with TD specifications for TDVM implementation and configuration.
Provides TDVM technical leadership to supporting implementation team members as part of an overall customer engagement where related technology may be deployed in conjunction with TDVM.
Resolves post implementation TDVM configuration, implementation, basic tuning and troubleshooting services as part of a Managed Services statement of work.
Support GSO as Level 2 / Level 3 collaborator on incident resolution
Acts as a Regional SME / individual contributor in complex TDVM solution offerings and implementation projects requiring a high level of expertise.
Mentors local in country resources to increase their awareness and technical competency related to TDVM over time.
Work close with the TDVM COE when problems occur requiring deep technical and problem resolution skills
Share knowledge and experience with other team members
Experience and Qualifications :
Passion for customer satisfaction and continuous improvement
Technical understanding of entire Teradata Ecosystem
Experience working in a virtual team with different cultures
Good written and oral English communication skills
Strong organizational skills, self-starter and self-directed
2+ years Teradata CS or equivalent working experience
5+ years’ experience in a computer related technology field
Working knowledge of Teradata database, OS like Linux, UNIX, and Windows
Experience working customer services role (plus)
Ability to travel and work under pressure
Preferred Education : BS degree in computer science, computer engineering or an equivalent discipline