The CRM IT Architect will serve as the architect for our enterprise CRM rollout strategy and adoption in our Lead to Cash (LTC) platform.
This role will also be responsible for serving as IT Architect or ongoing support of the new platform. The individual in this role will help drive the rollout and sustained use of our enterprise wide CRM and Salesforce.
com solution. The role reports to an IT Director and is an individual contributor. The role requires a self-starter who can be productive with minimal direction.
Work closely with the Product Owner, analysts, business, and IT leaders to provide technical solutions to complex business needs.
Define all aspects of development from appropriate technology and workflow to coding standards
Communicate solutions efficiently to development team for execution
Responsible for defining and documenting architecture capturing and documenting non-functional (architectural) requirements, preparing estimates, and defining technical solutions
Good understanding about the deployment tools and change management, experience with Jenkins and Bitbucket.
Provide technical leadership to project teams to perform design to deployment related activities, provide guidance, perform reviews, prevent and resolve technical issues
Prepare technical design documents and update as needed
Participate in scrum, agile ceremonies, and team meetings
Work with developers to ensure solution being implemented can be scaled
May be member of multiple IT projects.
Work with global (multiple time zones) partners to deliver solutions that better enable the overall value chain
Assesses and manages technical risk; prepares risk mitigation alternatives and recommends the appropriate alternative.
Escalates significant risks and issues to the program team and leadership.
All responsibilities are essential job functions unless noted as nonessential (N).
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Five (5) years of experience as an Architect in a mid to large size organization with Salesforce Sales Cloud development
Understanding of the Salesforce product suite and offerings, specifically Sales Cloud, Service Cloud, CPQ, CLM.
Salesforce development knowledge and ability to code APEX, Visual Force, Salesforce APIs, SOQL, and Force.com
Experience with integrations including using middleware tools such as Mulesoft
Good understanding about the deployment process and change management and tool such as Jenkins and Bitbucket
Thorough understanding of Sandbox strategies and branch management
Experience with Iterative or Agile methodologies
Ability to meet project deadlines and empowered to escalate issues and see mitigation options
Strong communication skills, both written and oral, including ability to create detailed technical documentation and communicate complex technology concepts in simple language
Critical thinker spots gaps, challenges assumptions, pushes back against bad ideas, offers best-practices alternatives
Salesforce Certified Platform App Builder
Salesforce Developer Certification
PREFERRED EDUCATION AND EXPERIENCE
Experience with UI / UX design
Salesforce Certified Administrator
Experience acquiring companies and integrating them into existing system architecture
Experience working and managing multiples Vendors
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time
Enterprise Systems and Processes
Provide best-in-class, cost efficient, compliant, secure, enterprise business solutions as well as end user experience. and process improvement approaches to drive efficiency gains.
Our ambition, shared across the CIO Team, is to bring technology and associated business processes to the next level as a key business driver for IQVIA as well as our clients.