Senior Service Analyst (with PowerBI)
Kraków, Kraków, małopolskie, Polska
3 d. temu
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Senior Service Analyst (with PowerBI)

Senior Service Analyst (with PowerBI)

In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us.

We are looking for Finance & Accounting professionals, ready to WOW the world by expertise, passion and pride to be green.

Our employees can develop in the following areas : Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere.

  • The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world'
  • s most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

    Job purpose :

  • The Service Analyst supports and contributes to the management of service delivery by producing Analytical information (key performance indicators and reports) used for steering Service lines'
  • performance and monitoring HGSS Centre performance.

    Service Analyst provides recommendations on ways to improve the effectiveness of tools, templates and processes under the responsibility of Service Management, and she / he is able to develop techniques to enhance them.

    Service Analyst works directly with Business users and other support functions by providing them with support and guidance regarding KPIs and reporting activities.

    Service Analyst also supports Relationsheep Leads to ensure effectiveness and quality of governance meetings

    Service Analysts are part of Service Management team and work under the supervision of the Service manager.

    Your responsibilities would include :

    As Senior Analyst :

    Supporting projects in terms of Power BI reports development

    Analysing the performance of processes across all the OpCos to propose and apply further standardisation in cooperation with Global process owners (GFBPM)

    Defining and managing the development of new tools according to business requirements

    Leading and supporting projects with global and regional scope

    Managing internal customer complaints

    And any other task assigned by Line Manager within the scope of functional responsibilities

    You are The Candidate if :

    Must have (Senior Analyst) :

    Power BI, Power Query knowledge on advanced level

    Bachelors or Master’s degree in Finance or Accounting

    Experience in monitoring and reporting activities & process performance

    Excellent business analytical skills to identify gaps and drive continuous improvement of service and customer satisfaction

    Proactive attitude in identifying and solving problems

    A drive for continuous professional development in self and others

    Excellent knowledge of MS Office suite (Outlook, Excel, Word, PowerPoint...)

    Experience in Project Management and Stakeholder Management

    Experience in process / workflow design

    Planning and Organizing

    Nice to have (all levels) :

    Project certification

    Good understanding of ERP Accounting Systems (SAP, Oracle), as well as of enabling Infrastructure (workflow, invoice management )

    Proven experience in VBA, SQL

    We will offer you :

  • Work in a great Team we are not colleagues, we are friends. Do you want to feel the atmosphere? Check our Facebook page !
  • Financial expertise as premium as our beer brand
  • International assignments, Learning & Development team open for your suggestions, cross process movements and daily updates on internally open positions.
  • Did you know we grow faster than our hops? We were the fastest established financial center in Cracow!

  • Exclusive events and benefits :
  • SPORT & HEALTH : football & volleyball teams, ski club, squash tournaments, dancehall classes, table football contests, city tours
  • BEER related : quarterly trips to our breweries and open bar in our office
  • PARTIES : e.g. Christmas Gala, SPRING Party, Picnic, themed events in the office
  • CSR (Corporate Social Responsibility) actions
  • STANDARD benefits : MultiSport card (or other coupons), LuxMed, Generali insurance
  • Office located only 15 minutes by bike from Market Square and 1 minute on foot from Imbramowski Market
  • Professional support of our Talent Acquisition Team during the recruitment process
  • Check your match to HEINEKEN :

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