Director, Sales Service Delivery

TTEC

Krakow, Malopolskie, PL

2 d. temu

Director of Sales Operations Krakow, Poland

TTEC is currently seeking a seasoned Director of Sales Operations to join our award winning delivery site in Poland. Your team will support the sales efforts of a global technology company.

We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next Director of Operations - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!

What you’ll be doing :

Our Director of Sales Operations manages the overall client relationship and associated operations maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business.

Work strategically and proactively to improve processes and performance that enhance bottom line results. Create and maintain a positive work environment and first in class Sales culture!

What you’ll bring to us :

Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials.

Manage day-to-day operations and deliverables.

Improve the key success metrics associated with goals. These include :

oForecasting accuracy

oRevenue and margin goals

oClient, customer, and Employee satisfaction scores

oCall volume projections

oContractual bonus goals

oContractual client metric goals

Drive client message, actively manage staff, engagement, and productivity.

Manage the communication with clients and business partners.

What skills you’ll need :

Ability to lead and partner successfully with teams, management and client

Ability to manage multiple, complex, on going tasks and projects

High level of integrity, judgment and follow through

Strong coaching, people, and leadership skills

Ability to execute and maintain best in class Sales methodology practices

Strong attention to detail

Data driven decision making skills

Strong analytical, verbal and written communications skills

Technology acumen and reporting

Drive innovation to accelerate business growth

Solution orientated approach to problem solving

Qualifications

Minimum Qualifications :

BA / BS degree

10 years of experience in sales, operations management.

10 years of people management experience with proven record of success.

Experience in building executive relationships with internal and external stakeholders.

What We Offer :

Competitive Salary

Variable incentive bonus plan

Tuition reimbursement

Global career mobility

Employee recognition programs

Professional development

State of the art technology which allows for seamless global connectivity

Rich wellness program and health incentives

A competitive base salary + commission based on Operational performanc

Continuous career development

Friendly multicultural environment (17 nationalities in our office in Krakow)

Partial language course reimbursement program

Private Medical Care (Medicover) with Dental Care Plan

Eye Care Plan

Multisport Card

Fancy office space with Micro Kitchen and Relax Areas

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

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