Client Service Support Senior Specialist
State Street Corporation
Gdansk, Poland
‎2 godz. temu

PRINCIPAL TASKS

  • Take leading role with Team Supervisor in liaising with other sites in all aspects of service.
  • Review tasks / reports and completes the reviewers’ checklist.
  • Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.
  • REPORTING AND RECONCILIATION

  • Prepare and review of the reporting for client purpose e.g. KPI, Board packs, Activity Sheets, payment requests, expense calculations and review.
  • Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-
  • up actions and client contact.

  • Continually evaluate current processes to strive for increased efficiency.
  • Update various logs, spreadsheets and control checklists on a regular basis.
  • Produce monthly and annual reporting requirements and seek validation.
  • Produce meeting agenda’s materials and minutes and seek validation .
  • Produce ad hoc client reporting requests and seek validation.
  • COMMUNICATION & RELATIONSHIPS

  • Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.
  • Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
  • Initiate communication to clients on complex asset-servicing matters.
  • Provide timely and professional responses to all enquiries.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Ensure departmental procedures are in place and controls are implemented.
  • Coordinate with the Team Managers and internal departments to meet the client needs.
  • Participate in transitions, implementation of new tools, special projects.
  • Provide training to less experienced employees in the course of day-to-day work, provide guidance and adequate source of help for queries.
  • Actively participate in the development of newly hired employees. Support and guide them during the onboarding process.
  • Maintain standards of personal and professional performance / behavior.
  • Organisation

  • Strong customer service, communication, organizational and problem-solving skills.
  • Maintain systematic filing practices.
  • Adhere to clean desk policy and thorough record keeping.
  • Build and maintain strong client and Inter-departmental relationships.
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