Customer Service & Operations Analyst - Nominated Office
National Westminster Bank plc
Warszawa, mazowieckie, Polska
5 d. temu
source :

Customer Service & Operations Analyst - Nominated Office

Miejsce pracy : Warszawa

Your responsibilities

  • Joining a specialist Transaction Monitoring Operations team, you’ll be working together to protect our customers and deliver successful outcomes for the business.
  • You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard

  • As you continue to develop in your role, you’ll also be supporting less experienced members of your team, helping them with process training and sharing your expertise and knowledge
  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs
  • Our requirements

  • You’ll already have knowledge of similar processes and procedures, alongside an awareness of up to date trends, policies and regulations
  • Crucially, you’ll be able to work accurately, to deadlines and with high levels of attention to detail
  • An understanding of the financial services industry and our customers
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • dental care
  • corporate sports team
  • retirement pension plan
  • no dress code
  • extra social benefits
  • pre-paid cards
  • employee referral program
  • charity initiatives
  • Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

  • Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more
  • This role is based in Poland and as such all normal working days must be carried out in Poland
  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work
  • How we'll reward you

    You'll start on a competitive reward package. Your package includes the chance to join our NatWest Group benefits scheme and to choose from a range of protection, healthcare or lifestyle extras.


    By understanding the needs of our colleagues we attract even more great people to work here. We hire the best people for the position on offer.

    Regardless of gender, race, culture, creed or physical abilities.

    We value competences gained as a result of the own social project. #cenimyprojektspołecznywCV

    Please submit your application in English, and include the following statement to give us permission to contact you : I hereby agree for processing my personal data, included in my job offer, for the purpose of recruitment (as defined in the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922 with amendments).

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