Description : Can you see yourself working for one of the most admired, top performing and fastest growing companies in the world?
You are fluent in ITALIAN and are looking for a new opportunity to put your excellent communication and people management skills to good use?
If yes, Cognizant is looking for dynamic and fast-learning talents such as yourself. Your main responsibilities : - Provide overall team supervision and ensure consistent quality of service delivered -
Provide overall team supervision and ensure consistent quality of service delivered - Provide excellent team leadership and ensure that the team is trained and confident with the domain -
Prepare and implement action plans to drive process improvements. - Deliver high quality of extraction consistently and ensure process compliance.
Challenge what seems not right! - Perform high quality RCAs to identify the root causes of repeating / high severity issues.
Requirements : Skills and Qualifications of the ideal candidate : - Language Skills : English + Italian languages on the C1 level minimum -
Preferable- technical support experience in online industry (2 to 3 years) preferably with processes related to data curation / extraction -
Proven leadership skills - Ability to coach and mentor team members, support new joiners - Provide regular updates and reports with regards to process specifics -
Good knowledge of websites, and how to navigate to obtain desired information - Excellent Communication Skills (both written & oral) -
Decision making skills - Strong Logical / Analytical skills (cognitive ability) - Focus on accuracy / eye for details - Excellent time management skills, most workload involves fluctuation -
Extremely proactive and organized with a track record of success in a team environment Offer : We offer : - Pleasant and inspiring working atmosphere -
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation - Professional development and clear career path -
State-of-the-art office facilities in a convenient location in Cracow - Training & development opportunities - Competitive salary with cafeteria benefits