Service Delivery & Operations Lead Manager
Schneider Electric
Warsaw MZ, PL
4 d. temu

Schneider Electric

is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management Medium Voltage, Low Voltage and Secure Power, and in Automation Systems.

We provide integrated efficiency solutions, combining energy, automation and software.

We believe that

and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that

everywhere, for everyone and at every moment.

As an integral member of the our Financial Shared Service (FISS) You will act as a key expert in the processes within a given zone for the entities served.

Major duties and responsibilities

Assure high quality and efficient Service Delivery

Coordinates the services performed for our internal Clients in P2P, O2C and R2R service lines

Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations

Assigns priorities for operations and services delivered to the Client

Assures sufficient resources to perform operations for the Client

Ensures knowledge management as well as that all deliverables for the project are created, approved and updated on ongoing manner

Responds to the Clients’ escalations and recommends solutions to eliminate challenges and issues

Drive Competency Center agenda and Operational Performance

Continuously strives to simplify, standardize and improve processes across all countries

Ensures that appropriate controls are implemented to reduce the risk of delays and errors.

Focuses on reporting and analysis of process quality and efficiency, performs Root Cause Analysis and delivers improvement plans

Develop People

Creates strong and effective teams motivated towards effective performance and objectives realization

Ensures the workload is properly assigned to employees

Encourages cooperation, teamwork and knowledge sharing

Develops individuals with coaching, delegating and constructive feedback practices. Cooperate with HR department on staff development and staff issues resolution


Required qualifications and skills :

15 years of overall experience with a minimum of 5 years in Shared Services / BPO environment

Experience in Transition and Transformation projects

Experience in people management

University Degree in Finance, Accounting or Related Field

Additional professional qualifications (MBA, ACCA, CIMA)

Fluent English

Advanced analytical, organization and interpersonal skills

Excellent collaboration, verbal and written communication skills

Demonstrated strong project management skills

Good to have :

Understanding of accounting systems, reporting systems as well as continuous improvement methodologies

We offer :

Exciting job in an international company, with opportunities to lead and contribute to different projects & actions.

Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary).

Special training tailored to your needs and career goals.

Opportunity to develop based on clear career paths, to grow through experience and exposure.

Possibility to collaborate with cross-region teams.

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