FinCrime Team Leader - Quality Control
Revolut
Kraków, PL
2 d. temu
source : Index Ventures

About the team

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe.

Working directly with customers to resolve issues and flag potential concerns and using cutting edge technology, we aim to prevent financial crime more effectively than traditional banks.

We operate in small, nimble teams that are built for scale, speed, and quality. Each unit is responsible for a different pillar of fincrime, giving you the chance to have a real impact on crucial problems that affect millions of people around the world.

About The Role

We're looking for a Team Lead of FinCrime, Quality Control to sit within our support team at our Krakow-based office.

What you will be doing :

  • Managing the team of 10-15 FinCrime Analyst in Krakow or other location
  • Manage the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conduct regular one to ones, team meetings and performance reviews.
  • Challenge processes and procedure, in the context of continuous improvement.
  • Responsible for raising awareness of unusual trends in performance, team, attitude and other management parameters
  • Seek to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
  • Act as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR
  • What You'll Need

  • Between 1,5-3 years of previous Financial Crime experience
  • At least 1 year managing a team of 5 -10 FTEs
  • Soft skills to coach and motivate the team
  • Exceptional understanding of procedures and possibilities to identifying gaps
  • Strong attention to detail and analytical skills
  • Experience of working with data analysis and dashboards
  • Practical knowledge of SQL or willingness to learn it
  • You are fast-learner and independent problem-solver
  • Excellent report writing skills

    You have flawless English

    A little about us When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks.

    Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate.

    Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services.

  • As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees;
  • we closed it out with 2000.

    What we’re looking for Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values : we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together.

    You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission.

    You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do.

    We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

    Competitive salary

  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription
  • Multisport card

    Stay refreshed : get juice, tea, coffee and soft drinks on tap

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