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Account Manager - Krakow
Account Manager Krakow Krakow, Poland
Published January 15, 2016
Field of expertise Business Development & Support, Account Management
Location Krakow, Poland Booking.com SP. Z.o.o.
As an Account Manager you are responsible for hotel account management initially. You support Booking.com BV’s acquisition of new hotels in a specific area in Poland.
You create quantity and quality reports on results and performance for information support to Booking.com. You inform hotels about Booking.
com. You provide hotels the (initial) training on how to use Booking.com’s system. You will assist the Supply Manager Poland on the improvement of hotel availability and supply in order to support Booking.
com in meeting the demands of the visitors on the Booking.com website.
This full-time position will be based at our Krakow office.
Visit the important hotels in Poland;
Support Booking.com BV’s-strategy for hotel availability and supply within the country;
Promote the Booking.com BV brand name and its online reservation services to hotels;
Responsible for area coverage;
Inform hotels and advise on allotment, availability and supply;
Rate checks and competitor checks;
Liaison person for hotels to contact when they have questions;
Providing hotels with information and advice by mail and email, including follow-ups;
Follow up on cancellations and evaluations;
Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;
Support hotels with regards to Booking.com’s system;
Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
Check statistics in the control room and follow up.
You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.
2 years of experience in a relevant account management function;
Availability to travel 50% of the time;
Fluent in English and Polish, both written and spoken;
Any other language knowledge will be considered as preferential;
Affinity / experience within e-travel and / or hotel / travel industry;
Pro-active, sense of responsibility, friendly and can work independently;
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
Great face-to-face and telephone communication skills;
Team player, motivated and enjoys to work in e-travel and hospitality;
Hotel School or University background preferred;
You already have a work permit to work in Poland.
We offer you excellent conditions of employment and possibilities for further career growth within our fast growing company.
Our compensation package in Poland consists of fixed salary, quarterly bonus and social benefits.
Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and / or its various support companies throughout the world are looking for people to support the business in the fast-growing hot