About the Opportunity
Dentons Business Services EMEA is currently looking for an Intern to support our UK, Ireland and Middle East Talent Development (L&D) team in the full range of Talent Development activities.
Based in Warsaw, you will support the implementation of the Talent Development strategy to provide high quality by providing efficient and proactive administrative and system support.
This is a 6 month paid internship that has a potential to roll into a full time permanent role for the right individual.
About the role
Supporting the UKIME TD team with the co-ordination and administration of training courses and events by scheduling dates with internal or external instructors, advertising programmes to delegates via e-bulletins, creating joining instructions, booking venues, organising required materials or equipment.
Using SAP SuccessFactors (Dentons Learning Management system) to manage the above end to end training administration and processes including monitoring bookings / requests, attendance records, feedback surveys
Production of SuccessFactors reports as required
Support end users of SuccessFactors with guidance to problem solve or assist with self-service functions
Providing first line information in response to all TD enquiries from Dentons UKIME staff via the TD mailbox or escalation of queries to relevant team or TD manager
Support TD coordinator in processing all TD invoices to obtain appropriate authorization and reconciling the TD budget tracker against monthly financial reports
Support TD team by acting as moderator during live webinars on Zoom or MS Teams including testing audio / video set up, monitor chat box, set up and run polls, break out rooms
Provide system admin support for other Talent Development / digital learning platforms including Percipio, 360 degree feedback, psychometrics (e.
g. Insights, MBTI, DISC) creating accounts or reporting as required
Co-ordinate content updates to TD portal pages as directed by TD team
Provide ad hoc admin support to TD team as required.
Fluent command of English, both written and spoken
Excellent working knowledge of MS Office, e.g. Excel, PowerPoint, Word and Outlook
Experience of working with a Learning Management System or digital learning platforms would be an advantage (e.g SAP SuccessFactors, webinar or other digital learning tools
Demonstrates initiative and the ability to be proactive
Methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality
Regularly communicates and updates colleagues to ensure a smooth delivery of service
Able to work to tight deadlines and remain calm under pressure
A flexible approach to adapt to differing demands, prioritizing tasks where appropriate and ensuring completion of tasks
Ability to work collaboratively as part of a team
Demonstrates excellent customer / client facing skills
Understands the need for well-defined procedures and keeps process documentation updated
Exhibits a positive attitude and interacts positively at all levels within the firm
Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution
Demonstrates tact and diplomacy in an organizational setting
Carries out all responsibilities in a way that supports the firm's goals and promotes the equal opportunities and diversity principles
Is an ambassador for Dentons by being professional in outlook, attitude and appearance
Able to build strong relationships to ensure effective delivery of all Talent Development solutions.
What we can offer
Paid internship in a global law firm
Daily contact with English
Contract of mandate
Flexible working schedule