Service Process Implementation Specialist
ABB
Warszawa, Mazowieckie, Poland
5 d. temu

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.

Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions.

ABB operates in more than 100 countries with about 135,000 employees. To the shipping industry, ABB offers an extensive portfolio of integrated marine systems and solutions that improve the flexibility, reliability and energy efficiency of vessels.

By coupling power, automation and marine software, proven fuel-efficient technologies and services that ensure maximum vessel uptime, ABB is in a unique position to improve the profitability of customers' business throughout the entire lifecycle of a fleet.

As a Service Process Implementation Specialist you manage under the guidance of the Electrification Service Business Process Manager the implementation of global service processes and enabling applications for process improvements.

Your responsibilities

  • Manage projects as business process implementation lead in the areas of installed based management, field service management and customer portal,
  • Business demand management for ServIS, Mobile Service Assist (MSA) / Salesforce.com Field Service Lightning (SFDC FSL), and myABB,
  • Ensure, follow-up and verify demand delivery by IS Service Domain according to specified business requirements,
  • Provide process-centric training sessions to local units in usage of ServIS, MSA / SFDC FSL, myABB and related add on applications,
  • Manage the relationship between different units in the Electrification business and IS organization,
  • Manage and drive change in the local Electrification Service organization,
  • Be accepted as value contributor and change agent within the Electrification business.
  • Your background

  • University degree : Master of Science / MBA or equivalent,
  • Fluent spoken and written English,
  • Project management & change management experience, preferably with IT and business process management related projects,
  • Cultural awareness and works well across different cultures,
  • Knowledge of IS applications and applications integration,
  • Strong results orientation,
  • Strong communication skills.
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