End User Service Project Manager
Credit Suisse
Warsaw, Warsaw, Pologne
2 d. temu

We Offer

End User Services department is part of the Global Credit Suisse Infrastructure organization. Project Manager will with multicultural End User Services product management, engineering operations, global service desk and associated vendors to deliver end user facing workplace, collaboration and compliance services (desktop, mobile, voice, document repository, electronic communication compliance platform, etc.

End User Services Project Manager will be part of a talented strategic projects team managing large scale technology projects improving end user experience and efficiency in all bank hub and branch locations.

We offer growth and equal opportunities for diverse individual with experience in :

  • Project Management - lead and deliver one or more projects delivering modern solution, creatively working through constraints, and providing business case benefits.
  • Act as a Scrum master for Agile teams, and mange external dependencies.

  • Project Governance you will contribute and prepare monthly steering boards, stream lead meetings etc.
  • Project Controls you will accurately and dedicatedly manage financials, risks, impediments, resources, and change requests.
  • Partner and communication management - at all levels of the organization including key senior partners, audit, compliance, vendors, subject matter experts.
  • Delivery Compliance - you will ensure projects are compliant and follow Credit Suisse PMI based Waterfall methodology or Agile methodology and are auditable.
  • Vendor management you will lead market evaluation, RFP and new product or service selection, and facilitate commercial and contractual engagement.
  • Technical Deployment you will plan, facilitate the design, scope and deliver proof of concepts, harden and scale the solutions, and deploy pilots and global migration.
  • Reporting you will report status (progress vs. plan, issues, risks etc.) on projects in-line with program guidelines and timelines, and provide full visibility of the project to the partners, prepare and facilitate presentations to governance forums.
  • Open to discussing flexible / agile working.

    You Offer

    Essentials Skills and Qualifications :

    Proven technical Infrastructure PM with experience to work in Global environment, onboard vendors / service providers, build and validate new technical solutions and deploy / roll out globally.

  • You have 10+ years’ experience handling technical IT projects in complex infrastructure environment globally, Project Management Professional certification is a requirement, financial institution knowledge is a plus, Agile experience is a plus.
  • You will track record of delivering complex IT projects with technology deployments to production, in both outsourced and insourced, matrixed environments, with high degree of uncertainty.
  • You are a self-starter who can work effectively when located remote from other members of their team. You have the ability to work in a dynamic, demanding environment and a solid team player with history of working in a multi time zone (global) environment.
  • You have good communication skills oral and written. Ability to create concise and clear consolidated reports and visual presentations to communicate triple constraint and business impacts effectively to senior management, partners and SMEs.
  • Proven record of escalation of project risks and issues, effective use of middle and senior management.
  • Solid leadership, client relationship and project partner management skills, with ability to effectively drive alignment and decision-
  • making, communicate at all levels?

  • Do you have high degree of proficiency in MS Office applications, such as Word, PowerPoint and Excel, as well as Visio?
  • You have excellent planning and analytical skills - task and financial. Deep understanding of project financials, business case calculations, project cost, capital, operational expense variance with total cost of ownership and benefit tracking.
  • You have a degree in Computer Science, Information Technology, Business Administration or a related subject is a plus, but not a requirement.
  • For more information visit Technology Careers.

    Our benefit

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

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