We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.
As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction.
Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing of refunds.
In addition, you will support E-commerce and Frequent Flyer Program activities.
The successful candidate will have :
Role requirement :
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