HTR HR Services Representative with English
Wroclaw, Poland
42 d. temu

Position Description

  • Provides full service to clients
  • Achieves quality and volume targets and maintains customer satisfaction
  • Requires full familiarity with the HtR systems and processes in scope of Service Center service
  • Provides answers, solutions and recommendations for inquires related to HR processes / procedures by utilizing solutions provided by HR SMEs.
  • including : phone inquiries, email / web tickets, IRS responses and walk-in inquiries, follow-up / resolution of escalated tickets, etc.).

  • Identifies escalation trends and opportunities for process change and / or new solutions.
  • Undertakes all actions required by system and updates Data Base continually.
  • Investigates and resolves problems and provides solutions which may involve a network of resources.
  • Administers / advises IT navigation of supported functions this may include requesting access, granting access and advising clients through screen navigation.
  • Performs off-phone tasks supporting HR related functions as directed.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies / procedures, SMEs or contracted vendors
  • Requirements

  • Minimum 1 year equivalent work experience preferred
  • Bachelor's degree or higher from an accredited university
  • Knowledge of HR Policies & Procedures
  • Knowledge of HR systems is an advantage : Workday; GWN; SAP, SalesForce or other HR Systems
  • Fluent knowledge of English
  • Previous experience in client support
  • Very good communication skills
  • Ability to work in a team, in a multicultural environment
  • Offer :

  • Atractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package
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