JOB DESCRIPTION :
PRIMARY OBJECTIVE OF THE POSITION
The Technical Service Specialist is responsible for providing level one and two support to our customers, on-site and by telephone.
After an extensive period of training you will become a full member of the service team and you will participate in our duty system of Technical Services Specialist.
You will execute this by handling (de)installations, conducting repair and instrument hardware or software upgrades and you will also provide phone support and basic training to customers
You operate in a service team, where teamwork is important.
Support Abbott Ambassadors with first line service.
Provide complex service interventions
Provide phone support at the Abbott Hotline (team rotation).
Schedule and perform planned maintenance activities.
Perform new customers and laboratory site inspections for new contract / tender preparations.
Schedule, perform and document hardware and software updates.
EDUCATIONAL BACKGROUND AND WORK EXPERIENCE
Bachelor’s degree in medical / electrical / mechanical or medical technology is preferred or significant working experience in a similar position.
Proven track record as a technical specialist or a field engineer in our industry or equivalent.
Successful engagement with customers, specifically key stakeholders and lab staff.
Excellent verbal and written communication skills in English,
Excellent experience in use of analytical tools and software
WHAT WE OFFER
Private medical insurance (Medicover)
Fresh fruits and snack in the office everyday
Friendly and diverse environment