Data Entry - Law Enforcement Liaison Requests Analyst - ( 21010641 )
In this role you are responsible for intaking and responding to inquiries from law enforcement or judicial officials globally.
This requires working directly with law enforcement and / or judicial officials to clarify and / or negotiate requests, ability to conduct consistent and accurate review of every single law enforcement request completing required escalations and / or negotiations, and ensuring requests are logged and assigned in the system within departmental SLAs and / or by the required due date.
Please note this role is being offered as a one year fixed term contract with the hope to extend.
Monitors the GSI inbox requiring in depth attention to detail to identify the type of request received by the GSI team, ensuring all the requests are logged and assigned in the system with all the relevant information that is needed based on the country of region where the request was issued from.
Provides guidance to law enforcement and judicial officials telephonically or by way of e-mail; contacts law enforcement or judicial official to clarify and negotiate requests to provide only the information that is necessary to assist law enforcement in their investigation and within the scope of a given request;
provides guidance to ensure that the requestor understands any and all application regulatory and / or privacy laws, what information MoneyGram maintains in the ordinary course of business, and guidance on how to request such records.
Promptly fields incoming calls and emails from the law enforcement or judicial officials and professionally provide accurate information which requires a wide breadth of knowledge about MoneyGram’s products, operations, and / or processes.
Communicates and collaborates with team members across the organization to ensure all responsive records are produced in response to inquiries in accordance with applicable law, regulations, and MoneyGram’s policy and procedures.
Other projects and duties as assigned by supervisor and management team, which may include assisting with departmental projects such as : technology enhancements, streamlining opportunities, or cross training efforts.
Bachelor’s in business or a related field or the equivalent in related experience.
1-2 years of working in compliance work or a related area in banking or financial services environment (Preferred).
Experience working with highly confidential information (Required).
Proficient in most Microsoft Office applications : Word and Excel (Required); Access (Preferred).
Demonstrated professional written and verbal communication skills. Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels in the organization and with law enforcement and court houses (Required).
Strong organization skills demonstrated through good time management, record keeping and follow-up (Required).
Demonstrated ability to work successfully in a fast paced, deadline driven culture (Required).
Ability to identify when escalation is necessary (Required).
Demonstrated analytical skills ability to find, evaluate risk-based information from internal and external sources, along with what is provided by the requestor and make sound decisions (Required).
Ability to work in a collaborative team environment (Required).
Experience communicating effectively with a culturally diverse client group (Preferred).
Ability to exhibit strong accountability of personal responsibilities including meeting deadlines and keeping personal calendar current (Required).
Ability to build and maintain interdepartmental and external partnerships (Required).
Ability to work independently, prioritizing workload with competing deadlines. (Required)
Bilingual (Required) : German, Polish, Greek, Italian, Arabic, other.