CX Centers Vendor Analyst, Customer Delivery
Cisco
Krakow, Poland
‎18 godz. temu

What you will do :

  • Maintain internal and external engagements to ensure efficient onboarding of resources
  • Ensure effective PO tracking, including contract compliance and adherence to Standard Operating Procedure (SoP), Statement of Work (SoW) and MSA (Master Service Agreements
  • Own critical issue management in support of internal stakeholders
  • Deliver against business goals and metrics
  • Drive accurate invoice reconciliation
  • Participate in quarterly business reviews
  • Interact regularly with global counterparts to ensure organizational priorities are aligned, standard methodologies are shared, and collaborative solutions to challenges are shared
  • Who You’ll Work With

    As Sourced Support Vendor Analyst, you will be part of a team accountable for performance and delivery throughout a network of strategic partners and suppliers.

    This is a partner facing position where you will engage with a global team of Sourced Services functions including Strategy & Readiness, Planning & Tracking, Preferred Program & Compliance teams.

    Collaborating effectively with each of these groups and a flexible work approach will be key for the applicant to be successful in this role.

    Skills required

  • Strong communication skills at all levels of management, being able to present and communicate with executives
  • True customer focus
  • Accountable for swiftly engaging and addressing stakeholder needs and critical issues while still focusing on running the business
  • Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency
  • Excellent problem solving skills
  • Continuous improvement mindset & ability to deliver ongoing savings back to the business
  • Ability to balance multiple urgent priorities
  • We Are Cisco

    WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.

    And a security company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.

    No other company can do what we do you can’t put us in a box!

    But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.

    We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

    So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

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