Chief Concierge
FRHI
Warsaw, Poland
9 d. temu

Summary of Responsibilities :

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Ensure the Concierge team offers the best service, knowledge and assistance to guests
  • Assist guests with mail, messages, and all inquiries
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous experiences as a Concierge required
  • Must possess a professional presentation
  • Must possess outstanding guest services skills, sophisticated verbal & written communication skills
  • Computer literate in Microsoft Windows applications preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Must be eligible to work in Poland

    ABOUT ACCORHOTELS

    We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms.

    As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

    AccorHotels provides an extensive offer to students including complementary brands from luxury to economy - that are recognized and appreciated around the world for their service quality : Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1.

    We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences.

    For more information, please visit and

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