Functional Analyst for Service Now
ABB
Kraków, Małopolskie, Poland
26 d. temu

We are an international pioneering technology leader that is writing the future of industrial digitalization. More than 10 years ago, our Information Systems Delivery Center in Krakow was built up.

Last year it successfully merged into the newly created Global Business Services organization. This allows us to expand our global activities and support even further.

To strengthen our Global IS team, we are looking for Functional Analyst for Service Now. This person will be part of the team responsible for supporting crucial IS Services by helping to understand the business needs and to translate them into the IT Service requirements, having significant contribution into the current and future Services delivered to the business.

Tasks :

  • Act as the main speaking partner for the business stakeholders, the Business Engagement Manager, Domain and Service Mangers
  • Efficiently identify and support the stakeholders in adjusting and enhancing IS platforms to best support the business process development
  • Elicit, collect and document business and functional requirements in collaboration with business stakeholders and technical experts
  • Where possible, perform system configuration to meet the business requirements while maintaining complete and well-structured configuration documentation
  • Develop training materials to support systems implementation and adoption
  • Work with fellow Functional Analysts to assure seamless integration between different platform / application modules as well as integration with other platforms / applications (integration design concepts, data flow mapping, functional specification)
  • Proactively monitor platform / application usage to draw conclusions on possible future enhancements
  • Requirements :

  • Bachelor’s degree in Technology or Business domain or equivalent in experience
  • 3+ years of experience with Service NOW developer, administrator or functional analyst position
  • Java knowledge
  • Excellent communication skills with attention to details
  • Fluent spoken and written English
  • Experience working in an international environment
  • A customer service-oriented person
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