CONTACT CENTER ANALYST (CN)
Accenture
Krakow, Poland
6 d. temu

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world.

No matter what business, no matter where in the world, our unrivalled industry and function experts help our Clients to shape the future creating clearly defined, measurable value.

We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw.

Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

Join our world class capabilities and experience unique opportunities to grow your skills with us. Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department.

The team provides transformation services across three key offerings : Living Marketing, Connected Commerce and Next-Generation Customer Care.

These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

Responsibilities :

Would play a role of Contact center solution specialist and should be able to perform hands on delivery of customer interaction solution (Contact Center Solution)

Involved in pre-sales activities including Response to RFPs, creating proof of concepts.

Be a member of project delivery workstream across phases

Involved in practice specific initiatives including - creating point of views, creating re-usable assets on Contact Center space.

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