Portuguese and Spanish speaking Service Desk Agent - Poland
Wroclaw, Lower Silesian, Polska, Poland
6 d. temu
source : Top Language Jobs

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing remote L1,5 Global Support to end users
  • Analyzing problem related to software and hardware, providing corrective resolutions
  • Troubleshooting and relating resolution procedures to non-technical end users
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting with the end-user via phone, e-mail & chat
  • Providing input towards building and maintaining our knowledge base
  • Our Requirements

  • Fluent Portuguese and / or Spanish language
  • Good English skills
  • Previous experience with 1st line remote support including : troubleshooting, diagnosis, resolution
  • Software deployment will be considered as a distinctive advantage
  • Strong organizational skills with ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in sometimes difficult or time-constrained situations
  • Readiness to work on shifts (10 : 00-23 : 00)
  • Your Benefits

  • Reliability : a secure job position in an exponentially growing international company
  • Variety : exciting projects and challenges within your own responsibility
  • Team Spirit : strong team spirit and a great working atmosphere in a friendly team
  • Openness : Direct and informal communication even at management level
  • A socially responsible employer : not only continuously commercially successful but also who provides a sense of purpose : Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities : Great possibilities for professional, personal and language training
  • Initial Help : buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits : multisport card, private health care as well as life insurance for you, your partner and family members
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