Application Support with French, English and Russian
IT Kontrakt Sp. z o.o.
ślaskie, PL
1 d. temu
  • Receiving (answering phone calls from end users) and registering Service Requests
  • Troubleshooting and resolution of Service Requests thanks to the knowledge of client's business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
  • Transfer / Escalation of Service Requests to other Support Groups
  • Keeping track of and follow up of Service Requests transferred to other Support Group
  • Responsibility for the Team Service Requests
  • Other duties as assigned by management
  • English - B2 / C1 (oral and written)
  • French - B2 / C1 proficiency (oral and written)
  • Russian B2 / C1 proficiency (oral and written)
  • Microsoft environment knowledge
  • Understanding of networking principals
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge as a base to quickly learn and support a large number of business applications
  • Active Directory (PC Environment) knowledge would be a plus
  • Stable and long-term work among professionals on the basis of an employment contract
  • Real influence on the progress of your career path
  • Work in a team which your opinion matters
  • Support of Business Assistant dedicated to the Specialist throughout the entire period of cooperation
  • Integration events, sports events e.g. IT run, cycling tours, football and basketball matches
  • Help in relocation to Wroclaw
  • Benefits matched to your needs
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