2nd line Engineer / Vendor Support with German 2019 LDZ
Fujitsu
Lodz, Poland
4 d. temu

Fujitsu is a leading provider of ICT - based business solutions for theglobal market - place. With approximately 170,000 employees supportingcustomers in 7 0 countries, Fujitsu combines a worldwide corps of systems andservices experts with highly reliable computing and communications products andadvanced microelectronics to deliver added value to customers.

Responsibilities :

  • Works within ateam supporting end users with technical queries
  • Provides internaltoolset training and takes ownership around queries
  • Develops anunderstanding of the customers environment and service delivery requirements
  • Followsestablished processes and recommends improvements to these as appropriate
  • Takes ownershipfor listening to and understanding the customer s problem
  • Uses relevantinformation to diagnose and to resolve or enable resolution in a timely manner
  • Escalates issuesas necessary to deliver required SLA
  • Acts as aneffective and helpful member of the team, demonstrating initiative
  • Takes responsibility for learning
  • Skills Required :

  • Proficiency inGerman (at least B2)
  • TechnicalCapability - fully able to support routine technical queries related to asingle product / small set of products (e.
  • g. Microsoft products, operatingsystem, basic networking, PCs) and able to support less experienced teammembers

  • Excellent approachto Business Model and working under OLA / SLA Requirements
  • Strong customerrelationship able to establish positive working relationships with customer
  • Excellentcommunication ability to communicate clearly with customers, colleagues andmanagers
  • Excellent problem solving
  • Drive and determination
  • Initiative toconstantly improve solution methods
  • Flexible approachand working well under pressure
  • Time managementand good task prioritization
  • Team working team player
  • Understanding ofbusiness continuity process.
  • Additional Information Bonus Eligibility

  • Requisition ID : 19000GIG
  • Contact Information

  • Shift : Day Job
  • Posting Date : Nov 12, 2019
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