Incident Manager in Big Data
William Hill
Kraków, Poland , Poland
5 d. temu

Job description

We bet we can be a great match When we say cutting edge, we actually mean it. Here, you can work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but with fun included.

About us Working with us you’ll be at heart of the technological revolution of one the world’s most trusted betting and gaming companies.

We deal with projects ranging from desktop or mobile casinos and betting sites just to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as orders processed by Amazon UK, on its busiest day of the year.

We deal with more than 20 million users daily. Impressed? You can be sure there are many more challenges waiting for you.

Your role in the team Our Data Management team is nothing if not ambitious. We pride ourselves on delivering operational and analytical solutions ranging from traditional batch data warehousing to low latency applications.

We are building world-class Big Data platform which will give us power to process streams of data and enable machine learning and advanced analytics capabilities.

Everything cloud-based for scalability and speed to market. As an Incident Manager you will responsible for :

  • Facilitating technical investigations and to recover operational services as quickly as possible, driving incidents resolution of major severities in conjunction with technical support teams.
  • Assessing the impact of incidents and Communicating the impact of incidents and the progress toward recoveryto convey the business effect on the company and its customers
  • Hosting retrospective meetings to learn from incidents and prevent future occurrences, creating incident reports and ensuring prevention has been applied.
  • Creating and maintaining knowledge with repeatable procedures with a goal of reducing the number of Incidents
  • Driving faster resolution of technology issues and a reduction in volumes of technology issues in conjunction with Site Reliability Engineering (SRE) team.
  • Working efficiently wit SRE teams to design and scope incident or escalation management procedures.
  • Skills needed

  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
  • Ability to understand technical and business processes to a level that allows them to set actions, understand the urgency and drive incidents through to conclusion at the earliest.
  • Experience in working with service management tools like PagerDuty, Service Now, JIRA, New Relic or Splunk.
  • Good understanding of Data Management concepts such as Data Warehousing, Data Lakes, Big Data, Business Intelligence and technologies like Spark, ETL tools, SQL and non-SQL databases.
  • Experience in dealing with cloud services (AWS being the plus but not essential)
  • Experience in dealing with any of MS SQL, Snowflake, NiFi, Airflow, Databricks, Spark, Kafka, PowerBI is a plus.
  • Able to work under pressure and to tight deadlines
  • A desire to find ways to continually improve the service delivered to stakeholders
  • What we offer

  • Work on world-class Big Data Platform in the team which is driving technology decisions
  • Development opportunities, including IT conferences, internal training, lunch and learn sessions and an individual development budget.
  • Interesting work in fast growing Big Data domain and the chance to make an real impact.
  • Some opportunities for International travel to our offices in London, Malta and Gibraltar (our office is 5 minutes away from the beach).
  • A great working atmosphere in a collaborative team of amazing people, with forward thinking managers.
  • Competitive salary and benefits fully paid private healthcare, multisport pass, daily fruit, and employee referral program.
  • Flexible working practices
  • Meetups, quality questions events, hackathons, we love any chance to share knowledge and have fun. We don’t like our colleagues to go hungry or thirsty, so events are always well catered.
  • And some fun in the office integration events and company parties, internal football league, gamification initiatives, FIFA, board games, company competitions with cool prizes.
  • Relocation costs support for rent and travel, and VISA support. Colleagues from all around the world including Russia, Ukraine, Belarus, Estonia, Brazil, Romania, Ireland, Israel, India, Portugal, United Kingdom, and Libya.
  • William Hill in Krakow Our office sits on Kotlarska and our brilliant building has a range of different workspaces, hangouts and breakout areas to suit your every need.

    Situated in the centre of Krakow next to Vistula river we're in the heart of one of the world’s most iconic cities. There are parks everywhere, you can enjoy a walk along Planty, or go to Kościuszko Mound to admire the city from above.

    With plenty of culture on your doorstep, you’ll be spoilt for choice. In fact, why not have a sneak peek around our office with Street View and see if you can picture yourself here.

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