IT Support Analyst / APIGEE & CASSANDRA
Title IT Business Application Support Analyst
GRCF Role Profile Information Technology
Role Family IT Service Delivery Analyst
Rank Authorized Officer (AO) / non-Authorized Officer (EE)
Business Sector Technology Operations Center (TOC) Business Application Support
Business Segment TOC Wealth Management Americas (WMA)
Banking is a client-focused financial services firm that offers a combination of wealth management, asset management and investment banking services on a global and regional basis.
We aim to be the world's leading wealth manager and the top universal bank in Switzerland, complimented by an investment bank and asset manager which are world-class in their chosen areas of focus.
Business Area :
Group Technology is The IT function is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm.
IT supports the whole of Banking across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management.
This role is responsible for production stability, incident / request / problem management and providing L1 and L2 application support for critical applications and technologies like API management infrastructure (APIGEE) and Cassandra which serves as a backbone for client and field applications in WM USA.
Are you an expert when it comes to tools like APIGEE, CASSANDRA, etc.. Do you have a track record of influencing senior IT stakeholders and business partners?
Do you have proven ability to solve complex issues, covering both technical and business needs?
We're looking for a IT support analyst to :
You'll be working with the Client and Field Facing Application Support Group team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs.
Our measure of success is two-fold clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.
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