Customer Service Intermediate Analyst
Citi
Poland, WM, Olsztyn
4 d. temu

Description

What would you do as a Customer Service Intermediate Analyst?

  • Manage client relationships, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards;
  • Develop and maintain excellent client contacts;
  • Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required;
  • Support Clients to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity & usage of self-
  • service tools where applicable;
  • Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue;
  • Keep updated on all new market and regulatory requirements affecting client portfolio / base;
  • Escalate customer feedback, processing delays and errors appropriately;
  • Lead and participate in cross departmental initiatives;
  • Proactively aim to reduce query volume;
  • Deputize for Team Leader.
  • Qualifications

    What do we expect from our Customer Service Intermediate Analysts?

  • At least 2 year of experience in customer service;
  • Proven track record of managing client relationships and delivering high quality customer service;
  • Fluency in English (excellent communication skills both written and verbal);
  • Must have proficient use of all Microsoft applications (Word, Excel, Access, PowerPoint), with very strong computer / technical skills;
  • Experience in a fast paced team environment, with being a senior member;
  • Experience of successfully building a trusted network of people who have assist them in achieving their goals;
  • Experience working with a diverse range of cultures and being able to adapt to the localized methods of communication;
  • Ability to influence stakeholders to achieve results;
  • Superior investigative and analytical skills with proven ability to understand and interpret statistics and metrics;
  • Build relationships easily;
  • Excellent problem solving skills;
  • Accountable and self-reliant.
  • What would you get in return?

  • Challenging job offering constant development opportunities
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance);
  • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities;
  • Language courses discounts;
  • Fruit, juices and coffee;
  • A chance to work in a friendly, dynamic and multinational environment;
  • Possibility to cooperate with teams around the world, English usage on a daily basis;
  • Opportunity to influence the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas.
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