What You’ll Do?
Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN solution,
Work with Cisco customers remotely and help tackle their highly sophisticated technical issues,
Engage in internal cross-technology collaborations to help solve issues in heterogeneous network environments,
Recreate customer technical problems within Cisco’s internal labs,
Be a trusted technical authority to worldwide Cisco customers and partners,
Contribute to knowledge bases and troubleshooting guides,
Create automation and augmentation logic to speed up issue resolution,
Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
improve product quality by identifying and submitting software defects,
Be a great teammate in a worldwide team.
Who You Are?
As a Technical Support Engineer you have :
Solid understanding of modern Enterprise networks,
Strong analytical and problem-solving skills.
Stress-resistant, ability to work under pressure and good prioritising skills
Ability to isolate the issue to specific network / software component and come up with feasible workaround / fix,
Practical experience with Linux operating system,
Good understanding of both IPv4 and IPv6,
Experience with routing protocols (OSPF, EIGRP, BGP),
Understanding of X.509 Certificates usage workflow,
Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
Skills to work independently as well as in very diverse team environment.
Bachelor's degree in Information Technology related field of study (preferably with a network engineering / computer science or telecommunication specialization).
We'll be very impressed if you can also show one of these :
Knowledge and experience with routing products (ISR4k, ISR1k, ASR1k),
Hold a current valid industry recognizable accreditation (CCNP, CCIE),
Knowledge of Python and Rest APIs,
IaaS providers general understanding, operational level experience preferred (AWS, Azure)
Understanding of application container technologies and cloud architecture.
Understanding of IPsec, ZBFW, IPS, URL filtering technologies
What’s in it for You?
You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills.
In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.
You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.
The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.
We offer free / unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio.
As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24 / 7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module.
If you enjoy configuration and setting up network devices, this is the job for you!
You will work primarily within the SDWAN solution area;
You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains (Security / Routing / SP / Wireless / DNA).
We will also encourage and support you in official accreditation by offering study materials / labs and dedicated paid study time off to take the CCIE.
You will be able to acquire communication and client engagement skills by being exposed to customers from all over the world, running wide variety of network set-up’s.
Working hours : Monday Friday 8am 4pm (with periodic weekend shifts on Saturday or Sunday 8am 2pm with additional monetary and day off compensation).
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (36 years strong) and only about hardware, but we’re also a software company.
And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can’t put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!