GENERAL DUTIES & RESPONSIBILITIES
Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on / off boarding, leave management, compliance, records management, and retention.
Provides support to employees and managers for transaction processing and life cycle event management in the system's self-
service function. (e.g. transfers, promotions, employment separations, etc.).
Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
Ensures data quality and follows global data standards.
Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivates networks across a variety of functions and locations with the organization.
Proposes solutions for process improvement and implements them within the area of expertise, especially onboarding process.
Applies knowledge of employee orientation.
Other related duties assigned as needed.
High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Skill in use of People Office systems, preferably Workday
Knowledge of People Office concepts, policies, and procedures
Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
Excellent customer service, problem solving, and multi-tasking skills
Ability to work in an organized manner and consistently follow-up on tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality
Excellent oral and written communication skills
Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
Ability to establish and maintain effective working relationships with employees, management, and clients
Experience with customer support : customer, interactions, addressing escalations.
FIS JOB LEVEL DESCRIPTION
Career level professional role. Experienced, fully qualified professional with a full understanding of the People Operations functions.
Works independently on problems of diverse scope with only administrative supervision. Wide latitude for independent judgment and is expected to provide guidance and cross training to others.
Assists in the research, escalation, and resolution of people office systems related operational issues. Typically requires a minimum of five to seven years’ experience in a people office systems support role.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.