Reservation Customer Service Agent (4th Feb start date)
Greater Poland, Poznań
4 d. temu

LANGUAGE : English

HOURS : Full time - 40 hrs per week (permanent contract)

EXPERIENCE : No previous work experience required as full award-winning training is provided!

Transcosmos Introduction :

For over 50 years, Transcosmos have been leading the global BPO industry with high-quality Customer & IT Support services on behalf of the world's leading brands including SONY, HYUNDAI and LEGO!

Today we employ over 40,000 staff, across 160 locations in 35 countries worldwide and are rapidly expanding in Poland!

Summary of Position :

The purpose of this position is to provide a world-class customer assistance to members of the public in ENGLISH language.

As part our long-standing partnership with one of Europe’s largest Airlines, the successful candidate will be energetic, self-

motivated and hard working, with a natural ability and enthusiasm for Customer Support.

Key Responsibilities :

  • Handle inbound calls and chat inquiries
  • Process travel reservations, cancellations and amendments
  • Efficiently answer and resolve customer queries
  • Organize special assistance for passengers with reduced mobility
  • Requirements

    We provide award-winning training so there is NO EXPERIENCE REQUIRED for this role and all we ask is that you possess the following core skills :

  • Fluent in written and verbal English
  • Excellent telephone manner
  • Customer focused and excellent customer care skills
  • Effective written and oral communication skills
  • Effective organisational skills
  • Good attention to detail
  • Proactive attitude
  • Flexibility and ability to adapt to change quickly
  • Non-essential skills :

  • Fluent in a second European language
  • Previous customer service experience in an English speaking environment
  • Benefits

    Transcosmos truly is a multi-lingual working environment which gives you the opportunity to use your English language skills on a daily basis within a global company for essential communication and support documentation purposes.

    Transcosmos Poland sp. z o. o offers our valued employees the freedom to make their own choices from a range of great benefits packages including :

  • Medical Package
  • Sports Multi card
  • Shopping codes
  • Shopping Networks
  • Local Partners
  • The system of flexible benefits granted by transcosmos Poland sp. z o. o enables our employees to compile their own benefit-

    portfolios within the limits of determined costs whilst considering their own individual needs.

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