Sales Specialist
LGC
lomianki, pl
3 d. temu
  • Job Purpose
  • The role incumbent is responsible to increase sales by providing first line technical sales support on the Sector Identified range of products by attracting new and old customers from these markets and fully utilising the IFS / ERP system, Pardot, Salesforce, Service Cloud systems and other online and offline tools available.

    Report on success and market forces to enable growth and achievement of budget for the designated business sector. To increase sales of the product portfolio through interaction with internal and external customers and by fully supporting the Core Sector Business Development Managers and Sales Managers in achieving annual targets.

    This will include but will not be limited to :

  • The production of quotations into the relevant system within agreed timescales and to advised
  • criteria, predominantly for new customers, none catalogue products and custom
  • solution / synthese requests.
  • Follow up of quotations raised to increase conversion to order outcomes.
  • Liaise with customers to increase order size and up sell the range where possible.
  • Proactively identify potential new business opportunites and new customers
  • Escalation of opportunities to the Business Development Manager in line with KPI guidelines.
  • Follow proactive engagement strategies to complement marketing communications and new product introduction to the portfolio.

    This role is an internal sales role and customer visits are not a primary part of the role. Attending and assisting in exhibitions may be requested from time to time.

    The required Outcome is a professional response to sales enquiries received on the product portfolio, offering improved expert engagement with customers and enhanced opportunities for upselling and driving sales of own manufactured products and promotion.

    Provide the highest level of engagement and customer experience on incoming and outgoing enquiries from customers, ensuring response times are met in line with KPI guidelines agreed in Salesforce / ServiceCloud.

  • Key Responsibilities
  • To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high quality image and standards provided by LGC.
  • Achievement of annual budgets set for managed sector by working closely with all stakeholders in driving sales into new and existing customers.
  • To ensure all significant opportunities are reported to the BDM and / or Sales Manager and recorded in Salesforce for follow up.
  • To be responsible for the daily management of Service Cloud Case Enquiries ensuring tasks are dealt with and or escalated to ensure response times are wiithin agreed KPI timescales.
  • To ensure that all new customer or product price requests received are responded to by production of a formal quotation in IFS and quotations are followed up within agreed timescales and conversion rates.
  • To be responsible for identifying the best resource for lead follow up from new leads generated into Salesforce from PARDOT or from marketing via other avenues.
  • Ensure detailed analysis of new Accounts registered are followed up, categorised and customers made aware of the full complement of products LGC has to offer.
  • To proactively engage with core & lapsed accounts to increase revenue and growth opportunities.
  • To work closely with the Business Development Manager and or Sales Managers in managing and maintaining service levels to Key and Growth customers on their territories.
  • Work closely with marketing staff to maximise new product launches and work closely with the Core Sector Team in identification of competitor activity, trends, market flyers and new promotions.
  • Contact customers who have become dormant (ordered once and never again, or not ordered within the last two years) to introduce new products and entice them back to placing new orders
  • To ensure quotes including customer Web generated quotes are followed up and conversion success rates identified for reporting purposes
  • To provide first level technical support on enquiries pertaining to a technical level and ensure these are escalated to the Core Sector Technical Team accordingly.
  • To respond to Tender requests which are not being managed by the Sales Operations team and work with the Sales Business Development Team to aid completion
  • To push and promote LGC manufactured products in the production of quotation requests for 3rd party products
  • Communicating courteously with customers by telephone, email and Service Cloud ensuring queries outside the remit of your expertise are escalated to the appropriate team
  • To handle customer complaints by logging into the Service Cloud Complaint System and ensure the KPI reporting is maintained and issues escalated to the Manager
  • To communicate closely with Sales Personnel to ensure they are kept in the loop with matters arising with regard to their customers and to provide customer experience reports as requested
  • To enter new account information into Sales Force / Service Cloud / IFS and add new delivery and contact requests as may be required ensuring LGC protocols for data entry are followed
  • To actively promote the Webshop to all customers
  • To learn about LGC Standards products and services and keep up-to-date with changes
  • Person Specifications
  • A scientific background and formal qualification in any of the following (according to sector
  • requirements) Pharmaceutical, Life Sciences / Biotech, Environmental / Food / Life sciences, Industrial sciences and or chemistry or equivalent previous experience in a similar areas with at least 2 years laboratory experience focussed around chemistry is essential
  • Good organisational abilities with strong attention to detail;
  • Ability to work under pressure to meet deadlines;
  • Good level of computer literacy and keyboard skills; Excel essential.
  • Flexible individual with the right attitude to want to succeed in a commercial environment;
  • Team player, supportive of colleagues;
  • Customer focussed, both internal and external customers.
  • Experience using a CRM system and supply chain management process system.
  • Problem solving skills
  • Excellent written and verbal communication skills and ability to relate to all levels of the business.
  • Good level of English (other language) if not Mother Tongue. Written and oral.
  • Ability to engage with cold calling customers and engage on the application use of products to drive sales.
  • Lead generation and management
  • Role Dimensions
  • Demand generation proactive internal selling role.
  • Prepare quotation and pricing requests as per defined guidelines for margins and pricing structures and to ensure that only vetted customers are progressed to despatch.
  • The individual will need to be adaptable and flexible in their approach as this role comprises a
  • number of different but related activities
  • A scientific background and formal qualification in any of the following (according to sector
  • requirements) Pharmaceutical, Life Sciences / Biotech, Environmental / Food / Life sciences, Industrial sciences and or chemistry or equivalent previous experience in a similar areas with at least 2 years laboratory experience focussed around chemistry is essential
  • Good organisational abilities with strong attention to detail;
  • Ability to work under pressure to meet deadlines;
  • Good level of computer literacy and keyboard skills; Excel essential.
  • Flexible individual with the right attitude to want to succeed in a commercial environment;
  • Team player, supportive of colleagues;
  • Customer focussed, both internal and external customers.
  • Experience using a CRM system and supply chain management process system.
  • Problem solving skills
  • Excellent written and verbal communication skills and ability to relate to all levels of the business.
  • Good level of English (other language) if not Mother Tongue. Written and oral.
  • Ability to engage with cold calling customers and engage on the application use of products to drive sales.
  • Lead generation and management
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