Responsible for implementing activities and initiatives around frontline staff development and sales teams by liaising between the Retail Operations Sales Support and the local functional areas, when it comes to the successful execution of the People Make The Difference Real program.
A global initiative aimed at further improving the on-site operational excellence and service standards through selection & coaching, training measurement and reward mechanisms.
Responsible for generating customer feedback on several levels by leveraging the Voice of Customer Program, FeedbackNow, the global channel survey and the staff engagement via the Voice of Service Champion.
Assist in developing the cluster into becoming the most hospitable sites in the retail industry through various projects which are often created by own identification of gaps and opportunities
Manage the day-to-day activities related to different programs (Site Essential Audit, Brand Essential Audit, VoC, ) aimed at improving operational excellence.
Co-represent the cluster in the Global CX community and build relationships with peers in order to learn from experiences abroad
Countries : Netherlands, Belgium, Luxembourg, France
Number of involved sites : +600