Customer Experience Implementer with French (Retail)
Shell
Krakow, Poland
4 d. temu

Responsible for implementing activities and initiatives around frontline staff development and sales teams by liaising between the Retail Operations Sales Support and the local functional areas, when it comes to the successful execution of the People Make The Difference Real program.

A global initiative aimed at further improving the on-site operational excellence and service standards through selection & coaching, training measurement and reward mechanisms.

Responsible for generating customer feedback on several levels by leveraging the Voice of Customer Program, FeedbackNow, the global channel survey and the staff engagement via the Voice of Service Champion.

Assist in developing the cluster into becoming the most hospitable sites in the retail industry through various projects which are often created by own identification of gaps and opportunities

Manage the day-to-day activities related to different programs (Site Essential Audit, Brand Essential Audit, VoC, ) aimed at improving operational excellence.

Co-represent the cluster in the Global CX community and build relationships with peers in order to learn from experiences abroad

Dimensions :

Countries : Netherlands, Belgium, Luxembourg, France

Number of involved sites : +600

Zgłoś tę pracę
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Aplikuj
Mój adres email
Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
Kontynuuj
Formularz wniosku