Customer Service/Order Management Associate with Dutch
EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Gdańsk, Polska
‎21 godz. temu

Do you want to use the Dutch language in your daily work ? As a Customer Service / Order Management Associate you can work every day with people from all over the world, develop your career, work in a professional environment with customers and other teams.

Who do we recruit for? Our client is a professional services company, providing a broad range of services and solutions in IT, HR, finance and accounting.

It has its office in the center of Gdańsk or Home Office.

Responsibilities

  • Timely and accurately process orders and review issues related to automatically processed orders.
  • Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and / or customers.
  • Receive and drive timely resolution of order-related customer queries and complaints.
  • Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and / or carriers.
  • Process and ensure that all return requests comply with Return policies including appropriate approval and documentation
  • You will also maintain work relations with :

  • External Customers.
  • Supply Chain Management and other internal stakeholders
  • Local Order to Cash Operations
  • Shared Service Center Delivery Network O2C Operations.
  • Requirements

  • 1-3 years of experience in Customer Service or other related Order-to-Cash processes.
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply
  • Chain Management. Alternatively, an equivalent progressive working experience.

  • Highly Customer oriented. Good communication and interpersonal skills.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • SAP experience valuable. Advanced MS Office.
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch
  • What we can offer

  • Using foreign language and new technology solutions daily, cooperating with various global Clients
  • Constant support and clear development path from your first day at office dedicated Buddy, who will help you in adjusting to the new workplace
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
  • Inclusion and diversity in practice : truly multicultural environment; we support LGBT, people with disabilities and parents.
  • In our culture of equality, people are truly valued for their differences and free to be who they are

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
  • Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
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