Do you want to use the Dutch language in your daily work ? As a Customer Service / Order Management Associate you can work every day with people from all over the world, develop your career, work in a professional environment with customers and other teams.
Who do we recruit for? Our client is a professional services company, providing a broad range of services and solutions in IT, HR, finance and accounting.
It has its office in the center of Gdańsk or Home Office.
Timely and accurately process orders and review issues related to automatically processed orders.
Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and / or customers.
Receive and drive timely resolution of order-related customer queries and complaints.
Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and / or carriers.
Process and ensure that all return requests comply with Return policies including appropriate approval and documentation
You will also maintain work relations with :
Supply Chain Management and other internal stakeholders
Local Order to Cash Operations
Shared Service Center Delivery Network O2C Operations.
1-3 years of experience in Customer Service or other related Order-to-Cash processes.
Preferably a university degree or equivalent, especially with main focus on Administration or Supply
Chain Management. Alternatively, an equivalent progressive working experience.
Highly Customer oriented. Good communication and interpersonal skills.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
SAP experience valuable. Advanced MS Office.
Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch
What we can offer
Using foreign language and new technology solutions daily, cooperating with various global Clients
Constant support and clear development path from your first day at office dedicated Buddy, who will help you in adjusting to the new workplace
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
Inclusion and diversity in practice : truly multicultural environment; we support LGBT, people with disabilities and parents.
In our culture of equality, people are truly valued for their differences and free to be who they are
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees