We are looking to recruit experienced Customer Care Representatives with great communication skills, who have a positive mindset and are / will be passionate about Ecco’s products.
You will represent ECCO to the outside world, and must build the company’s image together with your team, by providing unique customer experiences.
Duties include :
Assisting customers with their inquiries regarding Ecco products, orders, payments, returns, claims and shipment
Educating and updating yourself with deep knowledge about the company and products
Taking part in training in customer service processes and best practices
Skills and Experience :
Good interpersonal skills and ability to work as a team
Excellent communication skills both written and spoken
Strong customer driven focus
Experience with customer service (phone, email, chat etc.) is an advantage
Experience in using ERP and CRM within Microsoft AX and Dynamics CRM is an advantage
Language requirements :
English, at least fluent is required
Native or at least fluent in Swedish.
We offer :
The chance to grow your career in an international company with a globally recognized brand
A motivated environment created by passionate colleagues and owners
Attractive offices in Warsaw
Salary package : competitive, based on capabilities
Please apply via APPLY