Customer Success Manager Business Applications
Randstad Polska
Warszawa, Polska
2 d. temu

Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.

Be accountable to drive high usage of Business Applications workloads within customers by driving the creation and execution of a thorough and action-oriented adoption Plan.

Leverage deep functional expertise to increase the customer’s usage of existing workloads.

Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft.

Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on the companys behalf.

Build / maintain rapid channel of communication to customer in case of online service-related issues and events.

Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal sales and services teams and be highly connected to the customer’s Biz Apps lifecycle.

what we offer

  • A culture of growth and development with a training budget.
  • We work remotely.
  • 18 month contract of employment.
  • Opportunity to work in an international, multi-cultural environment.
  • Ambitious role in a global company.
  • Flexible working conditions.
  • your tasks

  • Accelerate consumption and adoption with customers across the entire Business Applications portfolio (D365, Power Platform, Customer Insights, CRM)
  • Drive implementation quality and coordinating Customer Engineers (CEs) for delivery
  • Create a Customer Success Plan focused on outcomes and accelerated time-to-value and new revenue.
  • Deliver business outcomes with Business Decision Maker (BDM) engagement and become a trusted advisor
  • Proactively influence customer's next best Biz Apps.
  • Use the Scrum process to rapidly raise and resolve customer blockers
  • Ensure strong customer health and prevent churn
  • Secure references and amplify the Voice of the Customer
  • what we expect

  • Reasonable level of technical proficiency
  • Capability of managing virtual teams across functions and geographies :
  • Inclusive and collaborative driving teamwork and cross-team alignment
  • Strong partner relationship management and solution development skills
  • Strong communication and presentation skills with a high degree of comfort to large and small audiences.
  • Problem solving mentality leveraging internal and / or external resources, conflict resolution, and follow through with partners.
  • Bachelor degree required (Sales, Marketing, Business Operations or IT); MBA desired
  • Agencja zatrudnienia nr wpisu 47

    Zgłoś tę pracę

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Formularz wniosku