At Zendesk, we get excited about building software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with breathtakingly simple software.
And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business.
We develop on Google Cloud Platform. Our technology stack includes Linux, Hadoop, Docker, Kubernetes, BigQuery, Kafka, MySQL, Python.
including specifying, provisioning and operating our cloud infrastructure.
What you bring to the role :
Confirmed knowledge of Python is essential
3 years of software development experience
Programming and automation of Data processing systems in Linux / Cloud environment
Ability to quickly master new technologies
Ability to work effectively in a dynamic, occasionally interrupt-driven environment that includes geographically spread teams and customers
Experience in developing and operating high-volume, high-availability environments
Previous experience with Linux, Cloud, GCP or AWS, Docker and Kubernetes
BA / BS degree in Engineering, CS, or equivalent
Knowledge of Go is nice to have
What you get to do every single day :
Solve complex problems and provide elegant solutions
Help to build and operate internal analytical platform
Work in an agile development environment
Participate in an on-call rotation along with the rest of the team
Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional)
Participate in diverse projects and collaborate with multiple engineering teams
Have fun and enjoy your time Zendesk
What the stack looks like :
Our platform runs on GCP and AWS, orchestrated by k8s
We use Terraform and helm to deploy and manage platform components.
Our data pipeline is built on Kafka, GCS, AWS EMR, BigQuery and Airflow
We develop and host user-facing WEB-apps
And the underlying code written in Python, Go, and sometimes in Java
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.
Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.