At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization.
From the Scandinavian aesthetic of our workspace to the way we gather, work and create - design is an integral part of everyday life at Zendesk.
We believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and dedication to our customers' needs.
Are you a passionate designer, interested in helping us visualize the future of the Zendesk Sell product? We would love to hear from you.
You will be an integral part of the product design team in Krakow working closely with product managers and engineers to optimise, grow concepts through design exploration, ideation and research.
What we’re looking for
You are a senior level product designer with a proven track record of owning and evolving your design process and working in cross-functional agile environments.
Previous experience in CRM and B2B SaaS is desirable but not essential.
You encourage through conversation and storytelling and always design with the user in mind. You’re curious about emerging tools and technologies but you’ve also mastered your own workflow and know when to gather the appropriate inputs.
You build trust with colleagues and peers, win hearts and minds and can use radical candor when it’s needed.
You possess a portfolio that demonstrates high quality in digital product design and you have the capacity to solve user experience challenges with simple, empathetic and honest solutions.
You will be an important part of our global creative team which spans the disciplines of product design, user research, brand and content strategy.
Skills and Experience
BA or similar and a minimum of 5+ years of growing responsibility in product design within a high paced, agile software-as-a-service environments, preferably in the B2B and SaaS space
Shown experience turning complex business problems into simple and engaging products
Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
Capable of communicating and prototyping interactions rapidly at all levels of resolution
Deep knowledge of modern web UI patterns
Experience planning and facilitating design thinking workshops
A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design delivery
What you get to do
Build relationships with Product Managers and Engineers to grow concepts through design exploration, ideation and user validation
Design interaction models, wireframes and mockups that promote ease of use and optimize how customers interact with our products
Collaborate with the User Research and Content Strategy team
Analyze tasks, model information, navigation and flows using UX best practices for web and mobile
Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle
What we offer
Ownership of the projects you work on
Being a part of Global Product Design Team
A team of passionate people who love what they do
Interesting projects, ability to implement your own ideas and improvements
Opportunity to learn and grow
And everything you need to do your job effectively
Flexible working hours
Professional development funds
High-end gear to help you be productive
Comfortable office, daily catered breakfasts and lunches
Who you’ll meet
Tim Allison - Senior Design Manager - EMEA
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.
Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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