Provide IT support to end users, particularly when they recognized an issue on their workstations. Supervision over company's entrusted location in the field of IT equipment, fixed assets and electronic transportable media (ETM).
Support IT initiatives and projects. Key responsibilities :
Supporting local and virtual IT systems with hardware diagnosis, problems troubleshooting, incident resolution.
Work stations’ (Desktop Laptop WYSE terminal, VDI) installation, configuration in accordance with Citi polices and standards.
Supervision over incidents resolution’s and requests fulfillment’s timeliness. Responsibility for the level of services provided.
Communication with Third Party Suppliers and supervision over processes performed by Vendors.
Management and control over tech rooms in accordance to Citi polices and Media / ETM effective management.
Software, computer hardware peripheral installation and actualization.
Participation in IT / network infrastructure changes and development.
IT infrastructure and videoconference support.
Supporting anti-virus protection environment.
Completing other tasks assigned by Manager.
Experience in supporting business users.
Experience in installing and configuring Windows 7.
Good knowledge about Active Directory.
Good knowledge about Citrix solutions and terminal services, work experience and troubleshooting of those would be an advantage.
Good organizational and analytical skills.
Good knowledge of MS Office.
Good English, Polish both written and spoken
Opportunity to work in an international, multi-cultural environment
Cooperation with a high quality team in a challenging area of end user support for over 4 200 users located in 4 Citi locations
Access to the latest technologies and tools (Service Now, virtual environment, CISCO devices)
Possibility to take part in a wide range of challenging IT projects (Windows 10 migration, ForeScout project)
The package of trainings, industry certifications (internal and external training sessions)
Attractive conditions of employment and benefits